The RELX device is a closed-pod vaping system designed for ease of use, reliability and satisfaction. Its primary components include:
- Battery: Powers the device and heats the liquid in the pod.
- Pod Cartridge: Holds the e-liquid and delivers it through the device’s airflow mechanism.
- Heating Element: Vaporizes the e-liquid, and produces the vapor you inhale
Why is My RELX Device Blinking Red?
A red blinking light is one of the most common problems with RELX devices. Here’s what it means:
- Low Battery: Low battery is the most common reason for a red light. Try charging for at least 40-60 minutes.
- Short Circuit Warning: If the device detects a short circuit the red light will blink rapidly. This could be due to a pod or internal wiring issue.
- Overuse Warning: The device will blink red if you’ve used it too much and need to cool down.
Top 10 RELX Device Issues and How to Fix in Dubai UAE
Charging Troubleshooting Table:
| Charging Issue | Possible Cause | Solution |
|---|---|---|
| Device not charging | Faulty cable or adapter | Try a different charger |
| Loose connection | Dirty or damaged contacts | Clean contacts with a dry cloth |
| Slow charging | Non-compatible charger | Use the original charger |
How Can I Reset My RELX Infinity Device?
Sometimes resetting your RELX Infinity can fix the problem. Here’s how:
- Remove Pod: Pull out the pod and clean the connection points.
- Power Cycle: Leave the device without a pod for 5-10 minutes, then put the pod back in and check.
- Full Charge: If still not working, do a full charge and see if it resets during charging.
10 RELX Device Issues and How to Fix
1. Device Not Charging
Issue:
Your RELX device does not charge or takes too long to charge.
Possible Causes:
- Dirty or blocked charging contacts
- Faulty charging cable or adapter
- Battery degradation
Solution:
- Clean the charging contacts with a dry cloth or cotton swab.
- Try a different charging cable and adapter.
- Ensure the charger is plugged into a functioning power source.
- If the battery no longer holds a charge, consider replacing the device.
2. Weak or No Vapor Production
Issue:
Your RELX device is not producing vapor or has very weak output.
Possible Causes:
- Low battery level
- Clogged or dry pod
- Poor connection between the pod and device
Solution:
- Charge your device fully.
- Check if the pod is empty; replace it if necessary.
- Wipe the pod connectors and device contacts with a dry cloth.
- Ensure the pod is securely inserted.
3. Leaking Pods
Issue:
E-liquid is leaking from the pod, causing mess and potential device damage.
Possible Causes:
- Damaged or defective pod
- Excessive inhaling force
- Storage at high temperatures
Solution:
- Replace the pod if it appears damaged.
- Avoid inhaling too forcefully.
- Store pods in a cool, dry place.
4. Burnt or Bad Taste
Issue:
The vapor tastes burnt or unpleasant.
Possible Causes:
- Dry or overused pod
- High wattage output
- Chain vaping
Solution:
- Replace the pod if it has been used for a long time.
- Allow a short pause between puffs to prevent overheating.
- Store pods upright to prevent airflow blockages.
5. Auto-Firing (Firing Without Inhaling)
Issue:
The device is activating without being used.
Possible Causes:
- Moisture or debris in the device
- Malfunctioning sensor
Solution:
- Wipe down the device and pod connectors.
- If the issue persists, contact RELX support for a replacement.
6. Pod Not Recognized
Issue:
The device does not detect the pod or blinks when inserted.
Possible Causes:
- Dirty pod connectors
- Faulty pod
- Device software issue
Solution:
- Clean the pod connectors and device contacts.
- Try a new pod.
- Restart the device by removing and reinserting the pod.
7. Short Battery Life
Issue:
The device’s battery drains too quickly.
Possible Causes:
- Old battery
- Frequent use
- Poor charging habits
Solution:
- Reduce excessive usage.
- Avoid overcharging or draining the battery completely.
- If the battery is old, consider replacing the device.
8. Device Not Turning On
Issue:
Your RELX device is unresponsive and will not power on.
Possible Causes:
- Dead battery
- Internal malfunction
- Loose components
Solution:
- Charge the device fully.
- Check if the charging indicator lights up.
- If the issue persists, contact RELX support.
9. Gurgling or Spitting E-Liquid
Issue:
The pod produces a gurgling sound or spits e-liquid into your mouth.
Possible Causes:
- Condensation buildup
- Overfilled pod
- Excessive inhaling force
Solution:
- Remove the pod and clean excess e-liquid.
- Store the pod upright.
- Inhale gently to avoid drawing in excess liquid.
10. Blinking Light Issues
Issue:
The device blinks multiple times, indicating an error.
Possible Causes:
- Low battery
- Overheating
- Connection issues
Solution:
- Charge the device.
- Allow the device to cool down if overheated.
- Reinsert the pod properly.
Common RELX Problems and Solutions Table:
| Problem | Cause | Solution |
|---|---|---|
| Device not turning on | Dead battery | Charge fully |
| Replace with a new pod | Damaged or overfilled pod | Replace with new pod |
| Weak vapor | Empty pod or poor connection | Refill or replace pod |
| Burnt taste | Dry pod | Ensure e-liquid is sufficient |
Tips for RELX Device
To get the most out of your RELX device:
- Charge Regularly: Don’t let the battery drain to 0%; charge at 20% battery life.
- Store Properly: Store the device upright to prevent leakage.
- Use Only Authorized Accessories: Don’t use non-authorized pods and chargers.
- Clean Regularly: Clean the battery and pod contacts weekly to prevent connection issues
By following these troubleshooting steps, you can keep your RELX device in optimal working condition. If problems persist, contact RELX customer support for further assistance.
